For Everyone
How Sepolo is designed to work
Sepolo connects assets, service work, resources, parts, cost, revenue and ERP handover into one service process.
field service managementservice processERP handover
Åbn i Sepolo appHelp Center
Praktisk hjælp til Sepolo servicedrift.
Disse offentlige help-emner genbruger strukturen fra Sepolo appens Help Center, så kunder, partnere og AI-agenter kan forstå Sepolo før login.
Core concepts
For Admins and finance
ERP-owned master data
Customers, vendors, items and units of measure should be owned by ERP when an integration is active.
ERP integrationmaster dataBusiness Central
Åbn i Sepolo appGetting started
For Admins and managers
Get started with Sepolo
The shortest path from an empty organization to useful service work: ERP, customers, assets, resources, items and workflow settings.
Sepolo onboardingservice setupcustomer setup
Åbn i Sepolo appIoT devices
For Rail engineers, maintenance planners and IoT admins
PointGuard measurements and movement analysis
Understand how PointGuard measures point-machine movements and turns current curves into engineering insight.
PointGuardswitch machine monitoringpoint machine monitoring
Åbn i Sepolo appService
For Dispatchers and managers
Service visit lifecycle
A service visit is the planning and billing container for one or more service reports.
service visitsservice reportsfield service workflow
Åbn i Sepolo appFor Dispatchers
Create and dispatch a service visit
Use the Service Control Center to create a visit, select customer and asset, and assign the work.
service dispatchtechnician schedulingservice control center
Åbn i Sepolo appService reports
For Technicians and dispatchers
Work with service reports
Understand how technicians register work, actual time, replaced parts, images, signatures and report fields.
service reportstechnician appactual time
Åbn i Sepolo appConfiguration
For Admins and service managers
Configure Service Workflow
Control actual time registration, rounding, travel invoicing and visit completion behavior.
service workflow settingsbilling rulestravel time
Åbn i Sepolo appFor Admins and service managers
Customize service report fields
Create organization defaults and group-specific service report layouts for different teams and asset types.
custom service reportsservice report fieldsinspection forms
Åbn i Sepolo appResources and cost
For Dispatchers, finance and managers
Resources, travel and actual cost
Resource rows connect planned and actual work to cost, margin and invoice lines.
resource costtechnician costservice margin
Åbn i Sepolo appInventory
For Service managers, stock controllers and finance
Spare parts and inventory
Spare parts connect service work, item master data, cost, sales price and future stock planning.
spare parts managementfield service inventorystock planning
Åbn i Sepolo appCustomers and assets
For Admins, asset managers and stock controllers
Assets, vendors, asset models and items
Understand how the physical asset, manufacturer, reusable model and spare parts fit together.
asset modelsasset managementvendor item mapping
Åbn i Sepolo appFor Managers and finance
Customer details, revenue and margin
Use Customer Details to see assets, visits, reports, parts, revenue, cost and customer margin.
customer profitabilityservice margincustomer service history
Åbn i Sepolo appFor Asset managers and service planners
Asset usage and spare part forecasting
Use asset usage assumptions and replacement history to forecast future spare part needs.
asset usagespare parts forecastpreventive maintenance
Åbn i Sepolo appInvoicing
For Finance and service administrators
Generate invoice lines
Create invoice lines from completed service visits and send draft invoices to ERP.
field service invoicingdraft invoicesERP invoice handover
Åbn i Sepolo appIntegrations
For Admins, finance and partners
Connect ERP integrations
Connect ERP systems so customers, items and invoices stay owned by ERP while Sepolo handles service execution.
ERP integrationsBusiness Centrale-conomic
Åbn i Sepolo appFor Business Central customers and partners
Dynamics 365 Business Central integration
Synchronize financial master data from Business Central and send customers and invoice-ready service data back.
Business Central field serviceDynamics 365 Business CentralERP integration
Åbn i Sepolo appReporting
For Managers and finance
Reporting and return on investment
Use Sepolo reporting to see utilization, margin, service quality, rework, cost trends and future capacity.
field service analyticsservice ROIservice reporting
Åbn i Sepolo appAdministration
For Admins
Roles, licenses and permissions
Access in Sepolo is controlled by user, organization, license and role.
rolespermissionslicenses
Åbn i Sepolo appBrug for hjælp til implementering?
Sepolo support og partnere kan hjælpe med onboarding, ERP-opsætning, serviceflows, PointGuard og RailGuard projekter.